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Kind Counsel: Creating a Client Relationship that Makes Both of Your Lives Easier!
Total Credits: 1 Professionalism - On-Demand
- Average Rating:
- 8295
- Categories:
- Disability Practice | Professionalism
- Faculty:
- Mindy Yocum, Esq. | Guy Patton
- Course Levels:
- All Skill Levels
- Duration:
- 45 Minutes
- Format:
- Audio and Video
- License:
- Access for 90 day(s) after purchase.
Tags: May 2021
Description
This course was approved for NOSSCR's Spring 2021 Virtual Conference. It is eligible for On-Demand credit (some states approved this course for Professionalism) please check with karyn.reffsin@nosscr.org if you have questions about your states eligibility or check with your Bar Association for their rules and regulations.
Learn how to create successful client relationships and gain more referrals by learning techniques which will help you to better identify client problems, set client expectations, and manage difficult clients and situations.
Handouts
| Kind Counsel Takeaway (0.25 MB) | 14 Pages | Available after Purchase |
| Kind Counsel Call Tips (0.07 MB) | 1 Pages | Available after Purchase |
| Kind Counsel: Building a Better Law Firm, One Client at a Time (0.42 MB) | 17 Pages | Available after Purchase |
Faculty
Mindy Yocum, Esq. Related seminars and products
Mindy Yocum - was born in Shelby, Ohio and moved to Columbus to attend The Ohio State University, graduating with a Bachelor of Arts degree in Social and Behavioral Sciences. Ms. Yocum’s passion is increasing access to justice for those who may not traditionally have access to legal resources. So, after nearly twenty years of work in customer service and restaurant management, Ms. Yocum decided to change careers, returning to school, and in 2015 she received her law degree from Capital University Law School. Shortly after passing the Ohio Bar exam, Ms. Yocum opened her own law firm, Yocum Law Office, with a focus on increasing access to justice, offering flexible fees and flat fee services. She is also proud to have an “of Counsel” relationship with the law firm, Barkan Meizlish, managing the Social Security Disability department for the firm. In 2019, Ms. Yocum started the non-profit mobile legal clinic, the JusticeMobile, in an effort to provide legal education and resources to people in rural and underserved areas. She has been recognized as an ABA “Legal Rebel”, named a “Future 50” CEO by Columbus CEO magazine, named an Ohio State Bar Association fellow, and received a Central Ohio Social Justice Award for her work in increasing access to justice. More recently, Ms. Yocum founded Kind Counsel, a consulting firm dedicated to helping attorneys create stronger and more profitable law firms, by improving their client management and relationships.
Guy Patton Related seminars and products
Founder of Kind Counsel
Guy Patton - was born in Lima, OH. After serving in the United States Air Force, he graduated from Ohio Dominican with degrees in Business and Biology.
Mr. Patton has over 10 years working in Operational management, Client Management, Business Development and Training Management, both Regional and remote. Mr. Patton is eager to share his knowledge of customer interactions with law offices, for better retention and improved costs. He has a real passion for helping organizations meet goals and improve their client experience.
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